Frequently asked questions
Where will my driver meet me at the airport?
Your driver will meet you at arrivals with a Faringdon Cars name board at all UK airports. Alternatively, your driver will meet you at the designated drop off/ pick up point at your requested airport.
You will receive exact instructions of the meeting point in your email confirmation when you make the booking.
How do I make a booking?
You can call on: 01367 243838
You can email : enquiries@faringdoncars.co.uk
You can use our
ONLINE WEB BOOKER
You can download our app and book via the app.
How will I know what car to look for?
Shortly before the journey time, we will send you an SMS with the driver’s details including the make and model of the car, vehicle registration the driver’s contact number.
Can I see where my taxi is?
Your two ways of tracking your taxi would be:
Through the our app to see the driver’s estimated time of arrival
Or
Clicking the link in the SMS we send with all the driver and vehicle details.
Remember this is only sent shortly before your pick up time.
What shall I do if my driver is late?
You can track your driver on our app or from the link in the SMS sent to you when your driver is on their way. If you haven’t received this message and want an update on your booking you can call our office on 01367 243838.
Lost something in one of our taxis?
Please email
enquiries@faringdoncars.co.uk with your booking number or journey information, and we will reply as soon as we can.
Please note:
The lost property department are open from 09:00am – 18:00pm each weekday and 08:00am – 15:00 on weekends.
Any requests made outside of those times will be dealt with the following day.
What is your cancellation policy?
If your driver has been on the way to you for less than 5 minutes when you cancel the booking, there will be no charge/cancellation fee. If your driver has been on the way to you for over 5 minutes when you cancel the booking, a cancellation fee of 50% of the original quoted price will apply.
For Christmas Day, New Years Eve and New Years Day the following terms apply.
All booking must be pre paid, and any cancellations must be made 48 hours before your booking time.
Any cancellations made within 24 hours will result in the loss of all pre paid amounts.
If a cancellations is made before the 24 hours then a 50% cancellation fee will be taken.
A full refund will be given if cancellation is made 48 hours before the booking.
What is your waiting time policy for taxis?
Our standard waiting times are below.
For non-airport journeys, our drivers will wait for you free of charge for 5 minutes, the time starts from the booked journey time. Once you’re into your 6th minute, we’ll charge you for additional waiting time.
For airport pick ups, within your booking quote we include 30 minutes waiting time. You can add a delay time to your booking if you feel that you need more time. After this period waiting time is charged accordingly.
